Question 1

How do I book a cleaning?

Accepted Answer

You can book our services online, by phone, or by email. Once your request is received, we’ll confirm availability. Some commercial services may require a walk-through before final pricing.

Question 2

Do you offer one-time and recurring services?

Accepted Answer

Yes. We offer one-time cleanings as well as recurring service plans including weekly, bi-weekly, monthly, or custom schedules.

Question 3

What types of properties do you clean?

Accepted Answer

We specialize in:
 • Offices and professional buildings
 • Commercial spaces
 • Airbnb and short-term rentals
 • Property turnovers and vacant units
 • Post-construction and post-renovation spaces

Question 4

What is included in a standard commercial cleaning?

Accepted Answer

Standard commercial cleaning typically includes floor care, restroom and breakroom cleaning, surface dusting, trash removal, and sanitizing high-touch areas. Services are customized based on your space and needs

Question 5

What is the difference between standard and deep cleaning?

Accepted Answer

Deep cleaning includes all standard services with added detail for high-traffic or heavily used areas, including detailed floor care, baseboards, fixtures, and buildup removal.

Question 6

Do we need to be on-site during the cleaning?

Accepted Answer

No. As long as we have approved access to the property, on-site staff is not required during service.

Question 7

What is your cancellation and rescheduling policy?

Accepted Answer

• Cancellations must be made at least 24 hours before the scheduled service to avoid fees.
 • Rescheduling is allowed up to 12 hours before the appointment.
 • Short-notice cancellations may result in a $25 cancellation fee.

Question 8

What happens if access to the property is not available?

Accepted Answer

If we are unable to access the property within a reasonable time of arrival, the service may be canceled and subject to a cancellation or lockout fee.

Question 9

How is pricing determined?

Accepted Answer

Pricing is based on the size of the space, type of service, frequency, condition of the property, and any add-on services. Final pricing may be confirmed after a walk-through.

Question 10

Are you insured?

Accepted Answer

Yes, we are fully insured for commercial cleaning services.

Question 11

What if we are not satisfied with the service?

Accepted Answer

Please notify us within 24 hours of service. We will review the concern and address any reasonable issues according to our satisfaction policy.

Question 12

Do you offer after-hours or weekend cleaning?

Accepted Answer

Yes. After-hours, overnight, and weekend services are available upon request.

Question 13

What payment methods do you accept?

Accepted Answer

We accept approved payment methods such as invoicing, electronic payments, and cards. Payment terms will be outlined in your service agreement.

FAQ

Frequently asked questions